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US airways ranked by the how seemingly vacationers are to keep away from them


Many people have our prefered airline, however what are those you refuse to fly?

In anticipation for a busy summer time of journey, The Vacationer surveyed over 1,000 Individuals to find which of the 10 major U.S.-based carriers they avoid at all costs. A number of the airways talked about included Delta Air Strains, Spirit Airways and Southwest Airways.

“Lack of communication and poor customer support are two main explanation why folks won’t fly an airline once more,” The Vacationer’s Eric Jones stated. 

Keep in mind Southwest’s meltdown that left hundreds of individuals stranded in airports final December? The occasion didn’t deter the airline from being awarded J.D. Power’s highest marks in the economy travel category and rating positively in The Vacationer’s survey. 

“Vacationers shouldn’t have to fret about what’s going to occur if their flight will get canceled or delayed,” he added. 

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The survey came about on Might 1, and respondents have been capable of test off as many airways as they wished and their outcomes have been nameless. 

Beneath are the airways folks keep away from flying on essentially the most, so as from most averted to least averted. The odds present how many individuals selected that airline, or technically, don’t truly select that airline. 

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1. Spirit Airways – 21.06%

2. Allegiant Air – 16.46%

3. American Airways – Frontier Airways – 14.30%

4. Frontier Airways – 12.63% 

5. Delta Air Strains – 12.63%

6. JetBlue – 12.63%

7. Alaska Airways – 10.68%

8. Southwest Airways – 10.28%

9. United Airways – 7.64%

10. Hawaiian Airways – 5.48%

Almost half of the survey respondents stated they don’t keep away from a particular airline however care extra about flight price or date and time. 

This isn’t the primary time Spirit has ranked lowest in passenger satisfaction. Within the 2023 American Customer Satisfaction Index, which collected knowledge from April 2022 to March 2023, Spirit earned a rating of 64 out of 100, useless final out of 11 U.S.-based airways. 

In accordance with The Vacationer, Spirit was additionally essentially the most averted airline for each single age group. 

Jones stated he was shocked that Southwest wasn’t averted by extra Individuals and better on the listing. “Southwest Airways has rapidly recovered from its vacation meltdown final 12 months,” he added. “Whereas the airline reported a first-quarter loss, its March bookings have been up from final 12 months.” 

He stated the speedy restoration is a results of having two free checked luggage, no change charges for some tickets and the way it’s extra inexpensive than different carriers. 

Kathleen Wong is a journey reporter for USA TODAY based mostly in Hawaii. You possibly can attain her at kwong@usatoday.com



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